bigwin live Privacy Policy

This privacy policy applies to the bigwin live platform. It is a legal document that sets out our policies and practices regarding the personal information of you — that is, any visitor, registered member, or user of our website.

By opening an account on bigwin live or using our services, you are considered to have accepted the terms of this privacy policy. Our overall Terms and Conditions complement this policy, and both documents should be read together.

The information provided in this policy has been prepared in line with the laws of Bangladesh and international standards related to data protection. If anything stated here is unclear to you, or if you have any questions, please contact us before using the service.

bigwin live collects your information through various methods. The types and sources of information collected are described in detail below.

2.1 Information You Provide Directly

When you register on our platform, verify your account, or contact our support team, you provide us with the following information directly:

• Full name and date of birth
• Email address
• Mobile number
• National ID or passport number (for identity verification)
• Payment method details (such as bKash, Nagad, Rocket, or Upay mobile number)

2.2 Automatically Collected Information

When you browse our website or use the app, certain information is collected automatically:

• IP address and device identifier
• Browser and operating system type
• Visit time, navigation patterns, and session duration on the site
• Referral URL (where you came from before reaching our site)
• Login time, betting and transaction history

2.3 Information Received from Third Parties

In some cases we may also receive information from third-party service providers — such as identity verification agencies or payment processors. This information is used to ensure the security and accuracy of your account.

bigwin live uses your personal information for the following specific and lawful purposes:

3.1 Account Management

The information collected is essential for creating, verifying, and maintaining your account. No deposit, withdrawal, or bonus claim can be processed without identity verification.

3.2 Transaction Processing

Relevant payment information is used to securely complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay. This information is retained solely for transaction purposes.

3.3 Customer Support

Our 24/7 live chat and email support team may use your information to respond to your issues or questions and provide accurate assistance.

3.4 Ensuring Responsible Gambling

We are committed to ensuring responsible gaming for our users. User activity data may be analysed to identify unusual behaviour or signs of potential addiction.

3.5 Fraud Prevention and Security

We monitor user information to prevent unauthorised access, fraudulent transactions, and money laundering. This activity directly helps protect your account.

3.6 Marketing and Communications

With your consent, we may send relevant promotional messages, bonus offers, and platform-related updates. You can request to stop receiving these communications at any time.

bigwin live follows industry-standard technologies and practices to keep your information secure. All sensitive data stored on our servers is protected through SSL encryption.

Security measures include:

• TLS/SSL encryption during transmission
• Encryption of stored data
• Restricted access — only authorised staff can access the relevant information
• Regular security audits and risk assessments
• A rapid response plan in the event of a data breach

Your information may be retained beyond the necessary period to meet legal obligations or resolve disputes. Transaction records may be required by law to be kept for a specified period even after an account is closed.

bigwin live does not sell your personal information and does not share it with third parties unnecessarily. However, information may be disclosed in the following limited circumstances:

5.1 Service Provider Partners

Third parties providing specific services on our behalf — such as payment processors, identity verification agencies, and gaming software providers — may access relevant information to a limited extent. These partners are required to comply with our privacy standards.

5.2 Legal Requirements

Upon receiving a valid order from a Bangladeshi court or government authority, we may be required to disclose necessary information to meet legal obligations.

5.3 Business Restructuring

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. In such situations, we will endeavour to notify you in advance.

The bigwin live website and app use cookies and similar technologies. These help improve the user experience and analyse the performance of our services.

Types of cookies we use:

• Essential Cookies: Required for login sessions, security tokens, and basic functionality — these cannot be disabled.
• Performance Cookies: Collect anonymous data to monitor site usage and make technical improvements.
• Functional Cookies: Remember your preferences such as language and display settings.
• Marketing Cookies: Used to show relevant ads based on your interests — these can be managed from your browser settings.

You have the option to accept or reject specific cookies by changing your browser's cookie settings. However, disabling essential cookies may cause some features of the platform to not work properly.

Every registered member of the bigwin live platform has the following rights regarding their personal information:

• Access: You can request to know what information we have stored about you.
• Correction: You have the right to request correction of any inaccuracies in your information.
• Deletion: In certain circumstances you can request deletion of your information, subject to legal obligations.
• Restriction of Processing: In some circumstances you can request that processing of your information be temporarily paused.
• Opt-Out of Marketing Communications: If you no longer wish to receive promotional messages, you can opt out at any time.
• Submitting a Complaint: If you have concerns about how your information is handled, you can submit a written complaint to us.

To exercise any of the above rights, please contact us. We aim to respond within 30 working days.

All services on bigwin live are strictly for individuals aged 21+. We do not knowingly collect or process information from any minor. Age verification is a mandatory step in the registration process.

If we are informed that a minor has registered on our platform, that account will be closed immediately and the related information will be deleted. Parents and guardians are encouraged to monitor their children's online activity and to notify us if they notice anything suspicious.

bigwin live reserves the right to update or change this privacy policy at any time. In the event of significant changes, we will endeavour to notify registered members via email or in-app notification.

If you continue to use the platform after a policy change, you will be considered to have accepted the revised policy. You should therefore visit this page regularly. The "Last Updated" date shown at the top of the page indicates the date of the most recent change.

To learn more about our services and policies, read our About Us page, where the platform's goals and values are discussed in detail.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us directly through the following channels:

This policy has been written in Bengali and the Bengali version shall be considered final. If a translation exists in any other language, the Bengali version shall take precedence in matters of interpretation.